EXCHANGES AND RETURNS POLICY

Returns
If you are not satisfied with your purchase, you may return items within 30 days of receipt. Returned items must be unused, in their original packaging, and in a resalable condition. We reserve the right to refuse returns that do not meet these requirements.

Return Costs
Return shipping costs are the responsibility of the customer. We do not offer free returns. All returns must be sent to our designated warehouse; we will provide the return address upon request.

How to Request a Return
To start a return, please email us at hello@bridgeandbloom.uk with the following information:

  • Order number

  • Reason for return

  • Photos (if the product arrived damaged)

  • Your full name and address

We will respond with instructions and the correct return address. Please do not return items to the sender’s address without confirmation from us.

Processing Time
Once your return is received and inspected, we aim to process it within 7 working days. Refunds will be issued using the original payment method.

Exchanges
If you wish to exchange an item, please contact our customer service team. Exchanges will be processed once the returned item has been received.

Cancellations
Orders are processed automatically and cannot be cancelled once dispatched. If your order has already been shipped, please wait until you receive it and then follow the return process above.

Important Notes

  • We are not responsible for additional delivery costs or delays beyond our control.

  • A handling fee may apply if parcels are refused or not collected and automatically returned to us.

Contact
If you have any questions about returns or exchanges, please contact our customer service team at hello@bridgeandbloom.uk.

Ordering

Every successfully placed order is confirmed by email. If you haven’t received your confirmation, please check your spam folder. Still nothing? Contact our customer service team at hello@bridgeandbloom.uk —we’re here to help!

At Bridge & Bloom, you have a variety of payment options to choose from. In our online store, we offer the following payment methods: Paypal, Credit card, American Express, Apple Pay, Google Pay, and Shop Pay.

We recommend you check your spam box. If the mail cannot be found here either, please contact our customer service team at hello@bridgeandbloom.uk. We will assist you further.

We recommend you always check the size chart on the product page. If, after viewing the size chart, you are still in doubt, we recommend you order one size bigger than your current size. Should you find out later that the size is not right after all, you can use our exchange service.

If you’re experiencing issues completing your payment after adding a product to your basket, we recommend clearing your browser history (go to your browser settings, select ‘History’, then ‘Clear browsing data’). After that, try adding the item to your basket again and proceed to checkout.

Still having trouble? No worries—just reach out to us, and we’ll be happy to assist you!

At Bridge & Bloom, security is paramount. Your data is transmitted fully encrypted via SSL servers and thus protected from unauthorised access. This means that your personal information is encrypted and cannot be viewed by others.

We comply with all requirements of privacy laws and other legal regulations. Your personal information is never disclosed to third parties without your consent.

Shipping, Returns & Exchanges

Good news! We offer free shipping across the UK—no hidden fees, just smooth and worry-free delivery so you can enjoy your purchase with confidence.

Yes, you can track your order using Track and Trace. Click on the 'Track your order' page in the main menu, and enter your Track & Trace or order number here.

You can return your product without giving a reason within 30 days of receipt. Please contact our customer service team at hello@bridgeandbloom.uk