PRIVACY POLICY

Introduction
We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and the choices you have. By using our website, you agree to this policy.

Who we are
Bridge & Bloom is the controller of your personal information for the purposes described in this policy.

Data we collect

  • Identity & contact data: name, email, phone, billing and shipping addresses.

  • Order data: products purchased, payment status, delivery details.

  • Technical data: IP address, device information, browser type, pages visited, and similar analytics data.

  • Communication data: messages you send us (e.g. email, contact form).

  • Marketing preferences: your choices about receiving updates from us.

How we use your data
We use your data to:

  • Process and deliver orders and provide customer support.

  • Operate, secure, and improve our website and services.

  • Send service messages (e.g. order updates).

  • Send marketing communications where permitted and only if you have not opted out.
    We rely on common legal bases such as performance of a contract, legitimate interests (e.g. website security, service improvement), consent (where required), and compliance with legal obligations.

Cookies & similar technologies
We use cookies to run the site, remember preferences, and measure performance. You can manage cookies in your browser settings. For more details, see our Cookies Policy.

Marketing
You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us. We will respect your choice.

Sharing your data
We share personal data with trusted service providers who help us operate our store (e.g. payment processors, couriers, IT/analytics providers). These partners only process data on our instructions and must keep it secure. We may also share data where required by law.

International transfers
Where data is transferred outside your country/region, we take appropriate safeguards consistent with applicable data protection laws.

Data retention
We keep personal data only as long as necessary for the purposes above, and to meet legal, tax, and accounting requirements. Afterwards, we securely delete or anonymise it.

Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and to data portability. Where processing is based on consent, you can withdraw it at any time. You also may have the right to lodge a complaint with your local supervisory authority.

Security
We use reasonable technical and organisational measures to protect personal information. While we work hard to protect your data, no method of transmission or storage is completely secure.

Children
Our services are not intended for children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Contact us
Questions or requests about this policy or your data? Email us at hello@bridgeandbloom.uk

Changes to this policy
We may update this policy from time to time. Changes will be posted on this page.

Last updated: [01/05/2025]

Ordering

Every successfully placed order is confirmed by email. If you haven’t received your confirmation, please check your spam folder. Still nothing? Contact our customer service team at hello@bridgeandbloom.uk —we’re here to help!

At Bridge & Bloom, you have a variety of payment options to choose from. In our online store, we offer the following payment methods: Paypal, Credit card, American Express, Apple Pay, Google Pay, and Shop Pay.

We recommend you check your spam box. If the mail cannot be found here either, please contact our customer service team at hello@bridgeandbloom.uk. We will assist you further.

We recommend you always check the size chart on the product page. If, after viewing the size chart, you are still in doubt, we recommend you order one size bigger than your current size. Should you find out later that the size is not right after all, you can use our exchange service.

If you’re experiencing issues completing your payment after adding a product to your basket, we recommend clearing your browser history (go to your browser settings, select ‘History’, then ‘Clear browsing data’). After that, try adding the item to your basket again and proceed to checkout.

Still having trouble? No worries—just reach out to us, and we’ll be happy to assist you!

At Bridge & Bloom, security is paramount. Your data is transmitted fully encrypted via SSL servers and thus protected from unauthorised access. This means that your personal information is encrypted and cannot be viewed by others.

We comply with all requirements of privacy laws and other legal regulations. Your personal information is never disclosed to third parties without your consent.

Shipping, Returns & Exchanges

Good news! We offer free shipping across the UK—no hidden fees, just smooth and worry-free delivery so you can enjoy your purchase with confidence.

Yes, you can track your order using Track and Trace. Click on the 'Track your order' page in the main menu, and enter your Track & Trace or order number here.

You can return your product without giving a reason within 30 days of receipt. Please contact our customer service team at hello@bridgeandbloom.uk